Tier One Help Desk Support

We provide 24/7 access to our support team to help you scale your team, provide greater reach, and add video conferencing expertise.

Troubleshooting

Ticket Management

Resolution Reporting

Service Performance Reports

Tier One & Two Help Desk Support
Maintenance Support
Configuration & Change Management
Service Performance & Reporting
Proactive Monitoring (optional)
Network Services Support (optional)

Resolve
Fully Outsourced Support

We provide 24/7 access to our support team to help you scale your team, provide greater reach, and add video conferencing expertise.

Notify™

Your video endpoints and network devices are remotely monitored 24/7 by our support center. When an issue arises with an endpoint, an email is automatically sent to your technical contact(s). The email will contain the identity of the device, the problem incurred, and the time the event occurred.

Service reports on the endpoint or device’s downtime and service history will be available from our web portal.

Knowledge Based Training Programs

With over a decade of experience in managed services, video conferencing, webcasting, any just about any other type of collaboration technology, our training programs are designed to quickly get end users comfortable with every aspect of their video conferencing solution.  Our programs will help them work smarter, faster and more effectively by knowing how to fully utilize the functionality of the systems.

Managed Video Conferencing Services

Our Managed Video Conferencing service delivers consistent high quality and peace of mind. From start to finish, we take care of everything so you can walk in and focus on your meeting—not on the technology.

Models Supported:
ViewStation
VSX, HDX, Group, RPX, OTX, TPX, RMX, MGC, DMA,CMA,RPRM,RPAD
Certifications:
Plolycom CVE, RMX, VBP, HDX, TPX, APX

65% Supported Endpoints
Models Supported:
C20, C40, C60, C90 EX, MX, MXP, SX Series, Profile Series, CTS, CTMS, TMS, MSE, Codian
Certifications:
CCNA, CCNP, Mall Manager, MSE Certifications

29% Supported Endpoints
Models Supported:
Desktop, LGExer, Passport, Express, Room
Team, Icon
Control, Bridge
Certifications:
Endpoint Certs, Control Certification

4% Supported Endpoints

Expert Knowledge

Scheduling

You can schedule your meeting using Outlook or our web-based portal.

Your Solution or Our Service

We can provide HD video conferencing onyour enterprise solution or from our cloud-based infrastructure.

Call Launching & Monitoring

At the time scheduled we’ll launch the call, ensure everyone’s connected, and our systems are monitoring the meeting. If an incident occurs, a conference producer is available to assist.

Interoperability

Our services are compatible with leading solutions from Polycom, Cisco, Microsoft, Avaya, and more.

Hybrid Meetings

Need managed endpoints ad mobile users in the same video meeting? Our hybrid video meetings offer exactly that.

JoinMyVideo
Cloud Conferencing Services

JoinMyVideo is an on-demand cloud video conferencing service that allows you to join from web browsers, desktop and mobile apps, and videoconferencing systems.


Features:


High Quality Video Meetings

See your meeting participants and review documents in high definition.

Connect on Any Device

Utilize existing video and/or UC solutions from Microsoft, Polycom, Cisco, LifeSize, and more. You can also connect from your web browser or mobile device.

Quick and Simple

No infrastructure to buy and manage, and no experience needed to use the service.

Easily Manage your Meeting

Send an invite, connect people on the fly, change layouts or send chat messages, all through your browser.

Support is Always There

Access to 24/7 phone and email support comes standard. Our skilled Helpdesk executes millions of video meeting minutes each month and we know how to deliver and support a high quality, reliable service. Need extra support on your call? Try our Managed Videoconferencing services.


Benefits:


With webRTC (Real Time Communication), See people and content in an instant – making meetings more efficient.

Enable BYOD and remote workers within the enterprise with the controls you need.

Consolidate audio, web, and videoconferencing services.

Connect up to 24 participants in virtual meeting rooms.

Hold as many meetings as you need for as long as you want – there’s no limit on the number of video meetings or meeting duration.

Video Conferencing Suites

Need to conduct a video meeting but don’t own video equipment?  We’ve got a video meeting suite close by.

With more than 4,000 video conferencing suites located in more than 1,300 cities in 130 countries around the world, we’ll find and reserve the ideal place for your meeting almost anywhere.

Schedule A Suite

Webcasting & Streaming

Deliver your message to thousands of viewers with our webcasting and streaming services.  Our professionals are here to help you every step of the way and are dedicated to ensuring that your event goes smoothly.


Benefits

Increased attendance and access to your content

Webcasting allows access to those in regional and remote areas who may not be able to attend in person. Participants can watch your live event from the comfort of their home or office without having to worry about travel or hotel costs.

Increased revenue and event ROI

If you are charging people to attend your live event, consider charging them to attend your online event. Streaming video conferencing opens up an entirely new revenue stream, giving you the flexibility to provide creative pricing packages and bundles.

Increased behavioral analysis with reporting functionality

The ability to track, manage, and report on who watches your event cannot be underestimated. You’ll be able to capture attendee information including who watched your event and for what duration.

Increased interactive engagement

Webcasting makes it possible to create professional, high-touch branded solutions. Social media plugins can easily be activated to increase networking opportunities.

Network Services

Glowpoint’s Cloud Connect Services provide organizations around the world with secure network solutions that ensure reliable video and data. We offer dedicated video network and converged MPLS network solutions. Either way, we guarantee your video traffic is secure and maintains the highest quality.


Cloud Connect: Enterprise

Enterprise connects your private cloud to our Video Service Platform. Our Connect: Enterprise allows you to maintain high quality video to and from your robust MPLS.

  Data center cross connect and Ethernet connectivity options

  Session Border Control for security and NAT traversal


Cloud Connect: Converge

Converge is an efficient network solution that combines voice, video, data,
and internet over one circuit.

  1.5Mbps – Gigabit connection options

  Guaranteed Quality of Service (QoS) – 4 classes

  Increased bandwidth efficiency


Cloud Connect: Video

Video allows you to offload the burden of managing video on your primary network to our video experts.

  1.5Mbps – Gigabit connection options

  Guaranteed Quality of Service (QoS)

  Monitored and managed 24×7


Cloud Firewall (Optional)

Cloud Firewall provides firewall security and access control to protect your video devices on the Glowpoint Network.

Stay In Touch

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